Refund policy

Returns and Refunds

We at Shelly Crag Imports will gladly accept returns of regular merchandise under certain conditions. You must request a return within 8 days of the date the package was received. After you request and we agree to your refund, the product(s) must be shipped back to the returns address listed below within 5 days of the request date.

The following conditions must be met for returns to be accepted:

• Merchandise was originally purchased through our online store
• Merchandise is unaltered in the original product packaging (gift cards are non-refundable)
• Requester is the same individual as the purchaser listed on the order
• Request was submitted to us within the time window stated above

If you need to return something you purchased through the Shelly Crag Imports online store, we ask that you include in the email your name, the order number from the invoice, the item(s) in question, and at least one good quality picture of each item to be returned.

Once you request a refund and we conclude that return of goods is necessary, we will email you a Return Authorization form. Please complete this form, and include it in the shipment with the returned merchandise. Please also include a copy of the original invoice.

You are responsible for paying shipping fees on returned goods. We cannot accept C.O.D. deliveries, so please do not use this shipping method.

We will process your return within five days of receipt. Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or other original method of payment, within a certain amount of days based on bank processing and your bank’s policy for availability of deposit funds. If for some reason we are unable to initiate transfer of funds for the refund, e.g. expired/invalid/closed accounts, we will provide you with a store credit you can use on your future purchases.

In the meantime you will hear from us to confirm that a refund was processed on our end. If you don’t receive a refund within a reasonable timeframe, you may first check with your bank, then check with your credit issuer to see if they completed the funds transfer properly. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shellycragimports@gmail.com for further assistance.

We may decide in certain situations that only a partial refund or no refund may be granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

Exchanges (if applicable)

If the merchandise is defective or damaged, we may decide to issue an exchange, and opt to send you an identical replacement product if one is available. If you choose to accept a replacement product, please follow the steps listed above for returns. You will indicate in the Return Authorization form that you have opted for exchange of item(s). Once we process your return, shipment of the replacement item(s) will also be processed. The usual shipment times as stated in our shipping policy (up to 5 weeks) apply to the replacement.

Return Shipping

Ship all returns to:

 

Revised: Mar 2020